FAQ
Delivery, samples, routines and returns.
How long does delivery take?
Cairo and Giza in 24–48 hours; other governorates in 2–4 working days.
What are the free samples?
Every order includes two samples chosen for the skin type you select at checkout.
How do I build a routine?
Pick your skin type on the home page and we suggest one product per step: cleanse, treat, moisturise, protect. Add all four for the bundle discount.
Are products tested on animals?
No. We stock brands committed to cruelty-free testing, noted on every product page.
Can I change an order after confirming?
Yes, as long as it hasn’t shipped. Contact us with your order number.
Our team includes skin specialists. Send your question and skin type; we reply within working hours.
Consultation & contact